Frequently asked
questions

Who can play?

To play the Crackerjackpot lottery you must be 18 years of age or over and be a resident of Great Britain.

Why is the monthly payment £4.34 a month?

There are 52 draws in the year and in order to collect by Direct Debit in 12 equal monthly instalments we need to collect £4.34 per month per play.

How will I know if I have won?

The draw takes place every week on a Friday except in exceptional circumstances. If you have won the £2,000 prize or the rollover, you will be contacted by a member of the team by phone to inform you. If you have won one of the other prizes, you will receive a cheque in the post.

The weekly winning numbers are published every Friday on the ‘results’ section of the website, in our shops, and at the hospice..

How does the draw work?

Every Friday, 52 weeks per year, provided that you have at least £1 per chance in your lottery account, each of your unique draw numbers are entered into our electronic draw.

The draw computer randomly thinks up 6 figure numbers and compares these with our members’ draw numbers. If your number is the same, then you win a prize; the order of matching is the order of the prizes.

How does the rollover work?

Each week there is a £500 rollover jackpot, which if not won, can grow up to a maximum of £12,000 when it becomes a guaranteed prize. To help it grow, the chance of it being won each week is set to approximately a 1 in 20 chance.

Can I ever owe Crackerjackpot money?

No – if you do not have any funds in your account you simply do not get entered into the draw. When your account gets down to £2 we will phone you to remind you to top up to ensure you continue to be entered into the draw. Where do the profits from Crackerjackpot go? All profits from Crackerjackpot in support of Longfield go directly towards funding the care Longfield provides. Longfield cares for people with life limiting illnesses in Gloucestershire, and their families and careers, 7 days a week, 365 days a year.

Will you pass my personal information on to anyone else?

At no time will Crackerjackpot pass your personal information on to any third party without your express permission other than when obliged to do so by legislation at that time in force and then only with the express authority of the Chief Executive. For more details see our Data Protection Policy.

Is Crackerjackpot licensed?

Crackerjackpot is licensed by the Gambling Commission – www.gamblingcommission.gov.uk Crackerjackpot is a member of the Hospice Lotteries Association and The Lotteries Council. All three organisations are committed to using lotteries to fundraise responsibly and work together to encourage responsible gambling and access to support if needed. Gamcare provide such support if required www.gamcare.org.uk

Problem gambling

Crackerjackpot is committed to providing a safe and fun lottery experience for our players. With this in mind, we have introduced a number of measures to protect our players and to promote responsible gambling.

All entrants to the Crackerjackpot lottery must be 18 years of age or older. Players wishing to enter more than five plays in the weekly draw will require the approval of the Crackerjackpot Director of Lottery to do so. Players who wish to self-exclude can contact Crackerjackpot and we will be process your request immediately.

More information about responsible gambling can be found here.

If you think that you, or someone you know, might have a problem with gambling then please visit www.gambleaware.org or www.gamcare.org.uk for information, advice and support or telephone the Gambling helpline on 0808 8020 133.

Terms and Conditions

Please click here to view our terms & conditions